SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”)

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

All times and dates given for delivery of the products are given in good faith but are estimates only. Lead times can vary between 2-30 weeks depending on the size of our backlog and the complexity of the orders. Lead times given are in good faith and communication will be kept throughout the build process.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days (unless listed as pre-order) after the day we accept your order. For more information please refer to our Terms.

International Orders can take up to 60 days(unless listed as pre-order) depending on country and Customs inspections during shipping. Shipping Date and Tracking is updated once the order is done processing.

DO YOU DELIVER INTERNATIONALLY?

We offer international shipping to most countries. Unfortunately, we are unable to deliver to some countries but we will update you if this is the case with your order.

Free shipping is not valid on international orders.

For information about the customs process:

Please enquire at your country’s Customs Agency regarding VAT, Import Tax or other fees that might occur during shipping.

Please note, we may be subject to various rules and restrictions concerning some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If a delay occurs outside our control we will attempt to keep customers updated but this might not always be possible. For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.

RETURN/REFUND POLICY

Tennessee Liquid does not accept returns unless the incorrect sculpture is shipped. Exchanges are not accepted. 

CANCELLATION POLICY

Tennessee Liquid will process free cancellations within 24 hours of order placement. Order cancellation is not available after 24 hours of order placement.

SHIPPING DAMAGE POLICY

Tennessee Liquid will review all claims made within 24 hours of delivery. Claims will be handled on a case by case basis and all efforts will be taken to ensure customer satisfaction. Claims made after 24 hours of delivery will not be accepted.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, Contact Us.

Tennessee Liquid

trenthawkins0902@comcast.net